Tuesday, May 28, 2013

Top Five Dos and Don'ts When Employing Interns

Like most Silicon Valley technology companies, we hire interns at FirstRain. Sometimes they are active graduate students looking for work experience and interesting problems to solve while finishing their doctorate, sometimes they are in the final few months of a bachelors and want to try on a job to see if they enjoy it, and sometimes they are full time students working for the Summer. In all cases having them in our company is a huge win for us. So far every one has been an energy source, working hard and doing good work while allowing us to foster potential future employees (we like to hire our interns if they're good).

But it's important that being an intern is good for the intern, not just for FirstRain. I've got young friends who interned for free (at other companies, not FirstRain!) - long hours where they felt taken advantage of and that doesn't seem fair. So here's my (somewhat tongue in cheek) list of the top Dos and Don'ts for employing interns...

Do - hire the very smart ones and load them up with work. It's a win-win. You get a lot of great work done at reasonable cost, they get to experience that incredible satisfaction of conquering a mountain of work. Yes conquering the mountain is fun in the end, trust me.

Don't - take them out drinking and flirt with them. A challenge for some of you I know, but a friend of mine did that and even though he thought it was harmless she complained and his career with his company went sideways for 2 years.

Do - give them a plan for the time they are interning with you. What you expect them to learn, why, what you hope they'll be able to do with it afterwards. This is motivating and gives the work a purpose.

Don't - sit them all together and just expect them to work it out. One of the things you want them to learn is how to be productive and professional in an office. That means teaming them up with one of your professionals who'll be there to mentor them.

Do - make the work you have them doing interesting and relevant to their ambitions. A brilliant PhD student in big data analytics - give her your hardest problem and watch her impress you; a creative and smart new graduate in marketing and design - show him your visual brand and all the things you don't like about it and support him as he tells you all the ways he'll bury your ideas with his own.

Don't - expect them to read your mind. If you're not getting what you want go and talk to them. Could be they are intimidated by you (always hard for me to imagine but I guess the title VP or CEO can be a barrier) and you need to help them get what they need to complete the task you've set them.

Do - stretch them. Let them try things they've never tried before. For example Facebook is running a summer intern program this year for non computer science students, teaching them how to code. They're expanding their potential labor pool and introducing a bunch of structured thinkers to a whole new career. A great idea.

Don't - treat them differently. They are with you because they want experience. Give them experience. Include them in company all hands, let them shadow you in meetings, treat them like employees so they know what it's like.

Do - feed them. We call it the FirstRain 15. Hey, interns should be able to eat too much great food every day and gain weight too.

Don't - let them hug you at work when they're happy. It sets the wrong impression. Even if one of the interns is your kid. Seriously.

Thursday, May 2, 2013

The bravest person I have known

It's 107 days since my mother died and I think of her continuously. But the pain is easing to a dull ache in my chest and I can look at pictures of her and smile, and I have to believe it will get easier from here. I find myself thinking of the strangest memories, mostly good, some bad where I feel guilty for being self-absorbed, but most of all I keep remembering her courage.

I spoke about her courage in the eulogy I gave in the church for her memorial service. My sister Sue and I stayed humorous and positive in our eulogies so I couldn't speak much about her unfathomable courage in the face of cancer as it ravaged her. Every time I want to complain about an ache, or a pain, or an inconvenience now I try to stop myself and think of her last few months which she braved never saying one word of complaint. Talk about a role model.

For my friends who see this who knew her - here's my eulogy to her. The bravest person I have ever known, throughout her whole life.

"Mummy was the quintessential lady. Polite, charming, perfect manners, able to make engaging conversation with anyone and put them at ease. A well-trained diplomat’s daughter and the English gentlewoman many of you described in your lovely letters – we want to thank you for those.

But she was not only a lady. Underneath she was a pioneer, she had a great sense of humor, she grasped life with both hands and she was extraordinarily brave.

When Mummy went up to Oxford she was only the second woman to ever read engineering at the University. She was good at maths and when she graduated she took a job as an engineer with Marconi where of course she met Daddy. We have a picture of her, terribly young and pretty, in a smart 1950s summer dress, in the days before safety glasses – running a lathe.

She went off to America with my father where they both had engineering jobs, but when my sister was born she stopped work and, with my father working hard and traveling a lot, she raised us both thousands of miles from family and with no help -- a true daughter of the Raj. But when my parents went back to England she went back to work part time and then, when we were old enough to leave alone in our holidays she went back to work full force in London – as a technical consultant with Logica, traveling for her job and leading teams. She could have stayed home and taken care of Daddy – sometimes I think he wished she did – but she had a brain and wanted to use it. She was a quiet pioneer, never one to blow her own horn, but a pioneer nonetheless and her determination to work, and raise us to be career girls, made a deep impression on us both.

Mummy had a lovely sense of humor – the twinkling, mischievous kind and a beautiful smile to go with it. When my parents came back from California in 1965 Daddy had a good job with a company car, but the purchase of a second car for Mummy had to be economical. They bought a Morris Minor which my mother lovingly called Galloping Gurty. Why you may ask? Well this was an exciting car to drive in as a kid. You could see the road through a hole in the floor, the gear box was broken so the gear stick was held in place by a rubber band and the car would lurch marvelously. She made it fun for us – and it was even more romantic when a fly took up residence in the car and she named him Romeo because he must be in love with her. As a 6 year there was nothing odd at all about a fly being in love with my mother because everyone else was in love with her too.

She used her sense of humor to make a deep impression on her two American grandchildren … and their table manners. Exasperated with her 8 year old grandson’s manners one day she asked him what he would do if the Queen came to dinner (because being Mummy she had of course had dinner with the Queen). Sebastian replied that he would have perfect table manners but he wanted something in return and a deal was struck. The Queen (Granny) came to dinner one evening and the children pulled off immaculate table manners. And so, a week later, Granny fulfilled her side of the bargain and came to a Medieval dinner, sharing haunches of roast meats and bread with nothing but a sharp knife and her hands. She made her point but with a smile.

And, without question my mother was the bravest person I have ever known. Sue has already described for you our parent’s love of travel. But until recently they had missed a spot. When Mummy first got cancer she told me she wanted to see Pompeii before she died. So a year ago the three of us, Daddy, Mummy and me went to Italy for an idyllic week where I was reminded of her incredible, quiet bravery. We had not realized the physical challenge that 18 inch high Roman basalt pavements would present. It turns out you can’t see Pompeii and Herculaneum without navigating an obstacle course. But she was quite determined and with my father on one side, and our handsome Italian guide on the other, murmuring “piano, piano”, she spent the whole day going up and down steps -- loving it and never complaining, even though I could see ever single step was hard and tiring and scary for her.

Many of you talked in your letters about her bravery facing cancer. The treatments, and the progression of her disease in the last 4 months, caused her significant pain and illness. And yet she never, ever complained. Stoic does not even begin to describe how she dealt with being ill.

Pioneering, humorous and brave.

But most of all she really lived. She lived life to the full and never more so than in her lifelong love affair with our father Frank. Mummy fell in love with a man from a different background, with no money, who was handsome and kind and who her parents definitely did not approve of. He helped her see that she could live a different life, away from her mother and stifling expectations -- and she married him in 1957 and never looked back.

They went to America and had a terrific time as young parents in California, living a dream life for 8 years. They made happy homes with absolutely lovely gardens. They raised two girls, they accepted and became good friends with two foreign son-in-laws, and then helped us raise four outspoken, strong willed, smart grandchildren together who they adored. They worked to make ends meet at the beginning, and enjoyed their retirement together right to the end. We used to joke that even though we were all working we had to move our schedules around to see them once they retired because they were so busy!

Throughout their marriage we were never in any doubt of Mummy’s love for and loyalty to Daddy, even when he was driving us kids crazy. She loved him completely for 55 years, he adored her, and they were very good friends.

Were Mummy here she would tell us all she had a marvelous life, with very few regrets, and that we need to have a stiff upper lip and remember that. She had a tone of voice for the three of us, Daddy, Sue and me, which she didn’t use very often that we knew meant business and so Mummy, we’re going to do as you would tell us to now and celebrate your marvelous life."

Relishing Roman Ruins!

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